Infra Service Desk Support (Level 1)（求人番号：50753）

• First line Service Desk support on IT related user questions, request fulfilment and incidents.
• Correspondence in Japanese and English.
• Experience in using ticketing tools especially Remedy Force/ ServiceNow
• Responding to inquiries and problem for Office 365, McAfee and Citrix
• Testing of new hardware and software on computers
• Installation and registration of IT related hardware and software.
• Troubleshoots minor equipment malfunctions and corrects them.
• Performs task necessary to prepare computer-provided information for delivery to requesting users.
• Managing cases in ticket system according to company standards and ITIL best practices
• Train and coach staff on operating systems and tools.
• Creating a manual when introducing a new system

• Learn and understand NSK Service desk process.
• Responding to queries and problem via mail, ticket system, Skype or phone based on KPI/SLA.
• Correspondence to Japanese staff in Japanese and cooperation with Japanese staff at the head office.
• Perform test on new software and hardware.
• Documentation on the installation and user guideline.
• Support for system application to NSK Tokyo head office.

Experience:
over 2years IT support experience

Must:
・ITIL certification
・above N2 Japanese skill

Must skill
End User Support:
1. Windows 10
2. Office 365 (SharePoint/ Yammer/ Teams/ Skype/ Forms/ Flow/ Exchange)
3. Citrix Client and Administration
4. McAfee (DLP Data Lost Prevention/ EPO ePolicy Orchestrator/ Encryption)
5. Active Directory Administration
6. Remedy Force/ ServiceNow Ticket Tools

Advantage
End User Support:
1. Office 2016 (Word/ Excel/ Powerpoint/ Outlook)
2. Titus Data Security
3. Cisco AnyConnect
4. iPhone/ Android mobile support
5. MDM Mobile Device Management
6. Basic Networking

Advantage
Microsoft MCSA, Citrix CCA certification

Fluent

English,Japanese

Sat and Sun

08:30am 〜 05:30pm