| 仕事内容 |
• Second line service desk support on Microsoft 365 and other technical inquires
• Escalate to Microsoft and/or installation vendor to investigate the problem
• Perform maintenance and improvement on Microsoft 365
• Manage license, account, authority and inventory of accounts
• Perform version control and verification when upgrading the Microsoft 365
• Maintain the internal portal site by creating and updating the site with Sharepoint
• System monitoring and troubleshooting on Microsoft 365
• Respond to security issues related to email, such as when receiving targeted attack emails
• KPI setting, analysis and report the results
• Collect and disclose information from Microsoft, such as new functions and specification changes
• Maintenance and update of user manuals, FAQs and chatbots
• Conduct training for new users
• Requirement analysis and preparation of infrastructure design document.
• Conduct product evaluations of upgraded or of new hardware and software, identifying strengths, weaknesses, and potential benefits to the company.
• Perform studies and benchmark new hardware/software and peripheral devices.
• The target users are about 5,000 people in Japan and overseas
• If the problem cannot be solved, escalate to Microsoft or installation vendor or IT department
• Monitor network and server condition
• Optimal network configuration design & documentation
• Documentation on the installation and security guideline.
• Record all problems and their solutions in the Production Log File and ensure problems follow-up
|
| 応募資格 |
*This is 1 year renewal contract position
Experience:
1. over 3 years’ experience in IT support
Required Technical Skill Set
1. Microsoft 365 E5 license (Teams/Outlook/SharePoint)
2. ServiceNow
3. Basic Networking Knowledge (General troubleshooting)
Advantage:
・Japanese skill |
| 福利厚生 |
<Incentives>
We don't have any incentive system at this moment.
<Allowances>
No additional allowance. Everything such as transportation or food alloance is included in basic salary.
Parking charges : will be entitled to apply for TCMY's parking spaces, currently available parking space under TCMY is at NU Tower. Deduction of the parking fee will be done on monthly basis.
<Coverage>
Medical Coverage: RM100 monthly and for employee only
Dental Coverage: RM200 yearly and for employee only
*No Medical card |