IT Technical Helpdesk Associate - ICS (L1) - Japanese Speaker（求人番号：51956）

- Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
- Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
- Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
- Responsible to meet customer SLAs agreed in place
- Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction
- Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer
management
- Perform ad-hoc tasks as assigned from time to time.

- Education: Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
- Experience:
> Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred
- Tools:
> No inbound call, user must raise ticket through internal ticket system.
- Language requirement:
> For non-native (local candidates): Advanced to fluent level in Japanese language (minimum JLPT N2)
> For Japanese native candidates: business English level
> Applicants must be willing to work in Cyberjaya

Business Level

English,Japanese

-Annual leave: 15 days
-•Insurance coverage
-•Dental: RM750 per annum
-•Health Screening
-•Wellness: RM 550 per annum

8.00am 〜 5.00pm