IT Technical Helpdesk Associate / MS Engineer - CSC (Japanese Speaker)（求人番号：51962）

- Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
- Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
- Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
- Responsible to meet customer SLAs agreed in place
- Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction
- Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer
management
- Perform ad-hoc tasks as assigned from time to time.

- Education: Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
- Experience:
> Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred
- Tools:
> Email, Telephone, Chat
- Language requirement:
> For non-native (local candidates): Advanced to fluent level in Japanese language (minimum JLPT N2)
> For Japanese native candidates: business English level
> Applicants must be willing to work in Cyberjaya

Business Level

English,Japanese

- Annual leave: 15 days
- Medical leave:14 days
- EPF, Socso, EIS
- Insurance coverage:
Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
- Mobile & internet allowance: RM 150 per month during WFH
- Shift allowance: RM200/month

7am 〜 7pm