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  • Technical Support- Japanese Speaker (Project : Retailing company)(求人番号:53050)の日本語求人情報は掲載を終了いたしました。

Technical Support- Japanese Speaker (Project : Retailing company)(求人番号:53050)

Technical Support- Japanese Speaker (Project : Retailing company)

  • 新卒採用OK
  • ジュニアレベル
仕事内容

Job Description:

Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business. ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer’s location when required/justified.

Responsibilities:
-Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
-Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

Incident Management:
-Resolve routine in-scope technical incidents independently.
-Work with team members to resolve more complex incidents.

Change Management/ Implementation:
-Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.

Patch and Security Management:
-Apply patch and security changes per policy.

Configuration Management:
-Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Solution Design:
-Understands the company's solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.

Quality:
-Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).

Project Management:
-Participate in customer and internal projects, including transformation.
-Customer Relationship Management:
-Set expectations with customers and/or internal businesses/end users within defined parameters.

Teamwork:
-Work as part of a team, which may be virtual and/or global.

給与 5,100 〜 7,300 (MYR) 職種 ITエンジニア(その他)
勤務地 マレーシア>セランゴール州(その他) 業界 IT・WEB・ゲーム/コンサルティング
応募資格

(Must)
-Japanese language skills- Business level (JLPT N1, N2)
-Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience
-IT Fresh graduate or IT background working experience .

英語

Business Level

その他言語

English,Japanese,Malay

福利厚生

Basic RM4300-RM6500 (depends on years of experience) ,
-Allowances: Language allowance RM800, Shift allowance RM250, Internet allowance RM150(applicable to employees working remotely from home more than 50% of the time)
-Flex credit – RM 600 per year – Can be used to reimburse for optical, car maintenance, handphone purchase, airfare, etc.
-Insurance Benefits
-Flexible Vacation, AL less than 2 years is 8 days, MC less than 2 years is 14 days
-Bonus : 1 month salary (13th month pay every December)
-Public Holiday follow Malaysia Holidays

休日・休暇

9 hours working per day, 5 days work, 2 days off including work,
follow Malaysia holiday

就業時間

6am 〜 11pm

特徴
求人掲載元 Reeracoen Malaysia