【Japanese Speaker】Flight Customer Specialist（求人番号：53358）

- You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat).
- Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
- Perform office-based administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing / ticketing/exchange queries etc.

<Must>
- Language : Business Level English and Native Level Japanese (With customer service Keigo), must possess JLPT N1
- Education Background : Diploma or abobe
- Experience : Freshie OK, any experience is accepted as far as having (Customer Service Keigo + Customer Service skills)

<Advantage>
- Tourism industry experience
- Familiar with GDS

Business Level

English,Japanese

Basic salary : RM 9,000
- Attendance allowance RM 600
- Medical Card
- Annual leave, 16 days for 1st year (Pro rate), 18 days for 2nd year
additional 1 day from 3rd year onward, till a max of 21 days
- Sick leave 14 days
- staff discounts
- double pay when required to work on public holiday
- Bonus depending on personal and company's performance
- Increment once per year

Subject to the rosters

shift 〜 shift