【Japanese Speaker】Technical Service Desk Agent（求人番号：53450）

Job summary:
• Create a guideline for internal use regarding the customer inquiries about IT in Japanese
• Responsible for supporting end users and Local ITs who manage global affiliate companies’ end user devices, serv-ers, storage, network, cloud and software.
• Manage escalation from end-users and Local ITs, work closely with Japan HQ and/or partner vendors to investigate and identify the issues and resolve the problems
• Prepare and analyze statistics on M365 cloud & network utilization and availability (IT Security Monitoring & Endpoint Device Compliance Management)
• Ensure customer KPI and SLA requirements are meet
• Generate required reports for management and customers as requested
• Record all problems and their solutions in the Production Log File or Ticketing Tool and ensure problems follow-up

<Must>
• Education : Doesn't matter
• Possess IT support experience (doesn't matter the term)
• Language : Japanese N2 or above and English (JLPT is not required)

Business Level

English,Japanese

Basic salary : RM 4,000
Language allowance : RM 1000 - RM 2,500 (Subject to the skills)

<Coverage>
Medical Coverage: RM100 monthly and for employee only
Dental Coverage: RM200 yearly and for employee only
*No Medical card

<Leaves>
Annual Leave: 12 days for the first 2 years of service
Medical Leave: 14 days for the first 2 years
Hospitalization Leave: 60 days inclusive of the sick leave Compassionate Leave: 3 days
Marriage Leave: 5 days

weekend

9:00 〜 18:00