| 仕事内容 |
- Provide information and process queries, concerns and requests in relation to products, warranty support and service.
- Interact with customers to provide information and process queries, concerns and requests regarding products, warranty support and service.
- Identify problems by collecting customer information, assessing and analysing symptoms. - Diagnose and resolve technical hardware and software problems.
- Investigate required information using available resources.
- Follow standard processes and procedures.
- Identify and escalate priorities according to client specifications.
- Redirect and document (escalate) issues to appropriate resources.
- Suggest alternatives where appropriate for the purpose of maintaining customer and client business.
- Keep abreast of system information, changes and updates.
- Prioritise mobile, software and peripheral cases, but also deal with system and networking cases.
- Strive to build good relationships with customers.
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