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  • Technical Support (Japanese Speaking)Viper project(求人番号:55915)の日本語求人情報は掲載を終了いたしました。

Technical Support (Japanese Speaking)Viper project(求人番号:55915)

Technical Support (Japanese Speaking)Viper project

  • 新卒採用OK
  • ジュニアレベル
  • シニアレベル
仕事内容

- Provide information and process queries, concerns and requests in relation to products, warranty support and service.
- Interact with customers to provide information and process queries, concerns and requests regarding products, warranty support and service.
- Identify problems by collecting customer information, assessing and analysing symptoms. - Diagnose and resolve technical hardware and software problems.
- Investigate required information using available resources.
- Follow standard processes and procedures.
- Identify and escalate priorities according to client specifications.
- Redirect and document (escalate) issues to appropriate resources.
- Suggest alternatives where appropriate for the purpose of maintaining customer and client business.
- Keep abreast of system information, changes and updates.
- Prioritise mobile, software and peripheral cases, but also deal with system and networking cases.
- Strive to build good relationships with customers.

給与 7,500 〜 9,000 (MYR) 職種 企画/事務/マーケティング/PR
勤務地 マレーシア>セランゴール州(クアラルンプール近郊) 業界 販売・飲食・サービス/コールセンター・BPO
応募資格

[ MUST ]
・Japanese - JLPT N1 (or equivalent level)
・Speaking english fluently
・Fresh graduate with good Japanese skill most welcome!!

[ ADVANTAGE ]
・BPO or Customer Service experience are most welcome!

英語

Business Level

その他言語

English,Japanese

福利厚生

■KPI incentive: RM1200 / month
■AL 15 days
■Sick leave: 14 days
■Medical assistance: AIA insurance

休日・休暇

就業時間

Shift 〜 Shift

特徴
求人掲載元 Reeracoen Malaysia