| 仕事内容 |
<Job Description>
• Follow procedures to processing new business/plan application, enter detail and accurate information, and create account accordingly in the company Software Tools
• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.
• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)
• Evaluate all products by assessing the risks according to company guidelines and regulations.
• To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review.
• Liaise with Regulatory Compliance Officer for advice and other business units for information where required.
• Advise clients on the progress of their applications/requests.
• Follow up the request on rider added from existing clients.
• To perform any incoming changes request.
• Apply or adapt knowledge (obtained from training) to the task at hand.
• Assist general inquiries from client or broker via phone or written in a professional and courteous manner.
• Perform other responsibilities and duties periodically assigned by supe
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| 応募資格 |
<Must>
- Language : English (Internal communication), Japanese (N1 or equivalent), Mandarin
- Education Background : Degree/Diploma holder in any discipline (preferable in Accounting, Finance, Business Admin or a related field qualifications.)
- Experience : at least 3 years in customer service related experience
- Require Skill : Computer literate with MS Office Word, Excel, and Outlook; essential typing skill in English and Japanese
- Translating skill from English to Japanese, from Japanese to English
- Sense of responsibility and patience.
- Demonstrate strong analytical skills, data literacy, and attention to detail.
<Advantage>
- With experience specialize in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage.
- Experience candidate must have at least 2-3 years relevant hands-on experience in client services, insurance industry, banking and financial institution. |
| 福利厚生 |
- Monday to Friday, office hours 8:00 ～ 17:00
- Malaysian Public holiday: You can choose to apply for a compensatory day off or get paid for working on a holiday.
- AL: 14 days
- MC: 14 days
- Work Life Balance
<Benefits>
- Health Insurance
- Dental Insurance
- Free breakfast and lunch
- Corporate Events
- Corporate Training
- Health Screening
- Vision Benefit
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