Client Services Executive (Japanese Speaker)（求人番号：57814）

<Job Description>
• Follow procedures to processing new business/plan application, enter detail and accurate information, and create account accordingly in the company Software Tools
• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.
• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)
• Evaluate all products by assessing the risks according to company guidelines and regulations.
• To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review.
• Liaise with Regulatory Compliance Officer for advice and other business units for information where required.
• Advise clients on the progress of their applications/requests.
• Follow up the request on rider added from existing clients.
• To perform any incoming changes request.
• Apply or adapt knowledge (obtained from training) to the task at hand.
• Assist general inquiries from client or broker via phone or written in a professional and courteous manner.
• Perform other responsibilities and duties periodically assigned by supe

<Must>
- Language : English (Internal communication), Japanese (N1 or equivalent)
- Education Background : Degree/Diploma holder in any discipline.
- Experience : at least 3 years in customer service related experience

<Advantage>
- Excellent command of written and spoken in Mandarin (華語)
- With experience specialize in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage.
- Experience candidate must have at least 2-3 years relevant hands-on experience in client services, insurance industry, banking and financial institution.

Business Level

English,Japanese,Mandarin

- Monday to Friday, office hours 8:00 ～ 17:00
- Malaysian Public holiday: You can choose to apply for a compensatory day off or get paid for working on a holiday.
- AL: 14 days
- MC: 14 days
- Work Life Balance

<Benefits>
- Health Insurance
- Dental Insurance
- Free breakfast and lunch
- Corporate Events
- Corporate Training
- Health Screening
- Vision Benefit

-Saturday & Sunday off
-Follows Malaysia Public Holiday
- Malaysian Public holiday: You can choose to apply for a compensatory day off or get paid for working on a holiday.

8:00 〜 17:00