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<Job Description>
Customer Order Management
-Service all customers within the assigned territories in order related matters.
-Reply questions from customers related to the orders (e.g. delivery time, certificates, shipping method, etc).
Documentation & Payment Handling
-Send out original invoice by post together with required documents from the customers and copy by e-mail or fax.
-Follow up on payments and issue payment reminders and statement of account in accordance to established routines.
-Issue freight quotes to customers in accordance to established guidelines and Performa invoices to customers
Claims & Issue Resolution
-Be responsible for the Letter of Credit handling for customers in the territory with such payment term.
-Keep track on delinquent customers and delayed orders.
-Register claims into the claim handling system and advise customers for transport of claimed units.
-Reply to customers on line failure claims as far as order handling-related faults are concerned.
Customer Onboarding & Support
-Register orders in the Corporate Business system.
-Act as the contact person for the customer in all order related matters.
-Prepare documentation for onboarding new customers.
Cross-Functional Collaboration
-Act as support and back up person to customer support colleagues in other territories within the Asia Pacific Business Unit.
-Perform duties and responsibilities in accordance to organization’s management system requirements from time to time.
-Collaborate with cross-functional departments to track and ensure timely updates on customers’ orders and delivery progress.
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