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Job Description
<Lead Generation & Prospecting>
- Actively identify, research, and qualify new business opportunities and leads for system integration projects in target industries (e.g., Japanese-Oriented Companies) within Malaysia, leveraging fluency in required languages.
- Conduct outbound calls and emails outreach in Japanese or English to introduce our SI capabilities and generate interest.
- Participate in industry events, technology forums, and networking activities (both virtual and in-person) to expand the professional network and capture leads specific to IT infrastructure, software, and services.
<Solutions Selling & Technical Understanding>
- Develop a strong understanding of our core system integration offerings.
- Conduct compelling presentations and demonstrations tailored to the specific IT requirements and business challenges of clients, utilizing both languages effectively.
- Collaborate closely with project team, vendor to understand client's existing IT environments and propose optimal, integrated solutions.
- Understand customer requirements, pain points, and objectives to propose suitable and scalable IT solutions.
<Sales Cycle Management>
- Prepare and present comprehensive proposals, quotation, and contracts in the client's preferred language (Japanese or English)
- Negotiate terms and close sales deals for complex IT projects to meet or exceed monthly, quarterly, and annual sales targets.
- Manage the entire sales pipeline from lead generation to post-sale follow-up, ensuring smooth project handover to the delivery team.
<Client Relationship Management>
- Build and maintain strong, long-lasting relationships with new and existing clients in both the private and public sectors through proactive communication and exceptional service.
- Act as a primary point of contact for clients, addressing IT-related inquiries, resolving issues, and ensuring customer satisfaction throughout the project lifecycle in their preferred language.
- Identify opportunities for upselling and cross-selling additional IT services, hardware, and software within the existing client base.
- Gather client feedback and market intelligence specific to IT needs and challenges in the Malaysian market to contribute to solution development and sales strategy.
<Market Intelligence & Strategy>
- Stay informed about IT industry trends, emerging technologies, market conditions, and competitor offerings within the Japanese-Oriented Companies system integration landscape.
- Provide insights into local business practices, cultural considerations, and communication styles to optimize sales approaches within Malaysia.
<Reporting & Administration>
- Maintain accurate and up-to-date client information, sales activities, and project statuses in organized format.
- Generate regular sales reports, forecasts, and pipeline analyses specific to IT projects.
- Manage & collaborate administrative tasks related to sales orders, solution contracts, and invoicing with finance team.
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