Work Center Tech Support (Japanese Language)（求人番号：28578）

IT Technical Support Engineer
- Proactively manage and monitor global/domestic customer network performance for 24x7 to meet customers Service Level expectations
- Use company's standardized tool to isolate/diagnose network faults
- Drive to problem resolution and search for root cause
- To effectively manage service providers and device vendors
- Communicate frequently with internal/external customers/teams via phone/email/Q/web tools (e.g. Fault reporting, notification and escalation)
- Work with various teams to meet the customer focused targets

- Knowledge of and the ability to configure, diagnose, and use installed networks/communications devices such as routers, switches, and load balancers.
- Knowledge of business concepts, tools and techniques and ability to operate with a business mindset that complements one's functional specialty and keeps it in a business context
- Good understanding of network protocols such as TCP/IP, SNMP and VOIP.
- English and Japanese language: Strong written and verbal communication skills including Japanese Polite expressions (Keigo) for internal communication. JLPT Level N1-N2 certificate is required.
- Be able to work on rotating shifts (12 hours).

〈Prefer〉
- CCNP Routing and Switching
- A strong team player who seeks a long-term career in this position
- Independent, self-driven, highly customer focused and has desire to learn about Network and new technologies
- Extensive experience in managing WAN/LAN networks and routers/servers, SD-WAN
- Strong technical knowledge of telecommunication products and services (e.g. Leased line, Ethernet, MPLS, VPN, Broadband and ISDN)
- Call center experience for corporate customers

Japanese

- AL 14 days
- ML
- AWS
- VB
- Shift Work Allowance

8am or 8pm 〜 8pm or 8am