日本語が活かせる求人なら、ABROADERS CAREER for Japanese Speaker(β版)

  • Technical Support Engineer (Japanese Language)(求人番号:29280)の日本語求人情報は掲載を終了いたしました。

Technical Support Engineer (Japanese Language)(求人番号:29280)

Technical Support Engineer (Japanese Language)

  • ジュニアレベル
仕事内容

- Providing customers with lightning-fast response and resolution times, combined with great communication, so they are delighted with the Nexmo service
- Acting as the point of escalation and regional expert within the APAC team
- Getting stuff done for the customer, doing whatever it takes to ensure their success
- Capturing knowledge, for customers who prefer solving their own issues without having to contact support
- Identifying larger opportunities, so our sales team can ensure we meet the needs of our most important clients
- Following processes, unless customers are better served by breaking our rules or improving our processes

給与 4,000 〜 6,000 () 職種 ITエンジニア(オープン系/汎用系)
勤務地 シンガポール>シティー 業界 IT・WEB・ゲーム/コンサルティング
応募資格

【Must】
- Able to speak business-level Japanese ( min JLPT N1 level ) to communicate with Japanese customers .
- min Degree/Diploma with IT relevant.
- min 2 years of IT technical support experience

【Advantage】
・Successful candidates are likely to be experienced in technical support, ideally within the telecommunications or technology sectors.
- Voice technologies: e.g. SIP, VoiceXML, CCXML, WebRTC
- Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy
- Messaging: e.g. SMPP, GSM, SMS
- Scripting languages: PHP, Python, Ruby, Node or Java
・ Nexmo Support Engineers possess excellent communication skills, both talking and writing with our customers and internal stakeholders. They also have great judgment and personal organisation habits to ensure every customer issue gets the right focus. Our SEs are fascinated with problem solving, have a natural curiosity and can demonstrate the ability to learn rapidly.
・The ideal candidate will have experience supporting APIs or SDKs, or of software development. Additional Asian languages will be a plus.

英語

その他言語

Japanese

福利厚生

■Variable Bonus
■Unlimited Annual Leaves (after approval of superior)  
■Medical Leaves 14 days
■Medical Insurance
■Dental Coverage
■Gym Allowance

休日・休暇

就業時間

9:00 〜 18:00

特徴
求人掲載元 Reeracoen Singapore