日本語が活かせる求人なら、ABROADERS CAREER for Japanese Speaker(β版)

Customer Success Manager(Japanese Language)(求人番号:30628)

Customer Success Manager(Japanese Language)

  • ジュニアレベル
  • シニアレベル
仕事内容

Our client is an MNC telecommunications company that provides managed Internet network services, SD-WAN, and Cloud Connectivity optimization solutions provider for global enterprises. The role of the Customer Success Manager is to make sure customers are informed, satisfied, and are getting the most out of the client's services.

Reporting to: Commercial Director of Sales, APAC

【What you will be working on】
• Regularly check with our customers about how the client's services are meeting their requirements and whether there are areas for possible improvement;
• Pro-actively review the customer services and offer cost improvements where possible;
• Ensure that the client's services are fit-for-purpose, offer enhancement or replacements when needed by upselling;
• We love our customers; some TLC is also necessary to improve customer satisfaction;
• We are continually innovating our services and platform to improve the customer experience, therefore the Customer Success Manager will schedule regular training on Apps, Portal and services;
• As our customer’s advocate, and it is your responsibility for ensuring that customer feedback is heard and actioned;
• Manage the ongoing customer relationship and respond to our customer request for service expansion, changes and cancellations;
• Find the best solutions to customer issues that may arise;
• Build valuable relationships to make our existing customers the best references for our new clients.

給与 4,000 〜 8,000 (SGD) 職種 企画・事務・管理系
勤務地 シンガポール>セントラル 業界 IT・WEB・ゲーム/コンサルティング
応募資格

【What they're looking for】
• Able to speak Japanese (JLPT N2) in order to liaise with Japanese customers.
• Minimum 2 years of Client Facing experience in the IT/Telecommunication industry
• Minimum Degree holder
• Technical skills in Networking and Telecommunication is a plus;
• Advanced MS Excel skill is beneficial;

英語

その他言語

Japanese

福利厚生

【What they are offering】
・Variable Bonus
・Annual Leave: 22 days
・Medical Leave: 14 days
・Medical Expense Card (Cashless Service)
・ Dental Insurance $150/year

休日・休暇

就業時間

9:00 〜 18:00

特徴
求人掲載元 Reeracoen Singapore