Customer Support Engineer (Japanese Speaking)（求人番号：31373）

Our client is a MNC Telecommunication MNC, currently looking for a Customer Support Engineer (Japanese Language) to join their organization. As a Customer Support Engineer, you will be a member of their Global Customer Support team, operating from Amsterdam, Dubai, Buenos Aires and Singapore. This department is responsible for all incident management activities.

【What will you be working on】
- Customers: Native Japanese Wholesalers
- Proactively communicate with channel partners concerning incoming incidents and register these findings in trouble tickets.
- Resolve technical issues involving client's network connections by analyzing / troubleshooting the incident and proactively coordinating the repair process with third party providers / suppliers.
- Manage the channel partner relation by means of proactive communication throughout the entire solution process
- Perform technical acceptance testing on newly provisioned services to ensure quality of delivery in accordance to standards.
- Administrate the process of technical support accurately and share findings with colleagues.
- Participate in project teams as necessary to support the business.

【What they are looking for】
- Diploma and above
- Ability to speak business-level Japanese (min JLPT N2) in order to liaise with native Japanese clients
- Interested and willing to learn more on Network Engineering related role

Japanese

【What they are offering】
- Variable Bonus (Depending on Company & Individual performance)
- Annual Leave: 22 days
- Medical Leave: 14 days
- Medical Expense Card (Cashless Service)
- Dental Insurance: $150/year

9:00 〜 18:00

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