| 仕事内容 |
Our Client is from a Travel Technology MNC. The role of a Customer & Content Support Specialist is to provide premium services to exclusive clients.
【What will you be working on】
- Service booking requests, receiving inbound support calls and handling cases
- Make outbound calls to hotel properties, Online Travel Agencies, and other businesses
- Correspond courteously & professionally in email, chat, and all other interactions with customers
- Provide consistent and timely product feedback to improve members experiences
- Communicate and coordinate with internal business unit stakeholders
- Address escalations from offshore agents on bugs and technical problems
- Record accurate booking information using various in-house software solutions
- Involved in Education, Enforcement, and Experience of their Member & Owner customer base who interact with their products
- Responsible for personal performance on customer satisfaction surveys, quality scores, contact handle time & productivity metrics as well as potential monthly gross booking goals through new sales bookings, amendments to existing bookings, or adjacent experiences bookings.
- Act as an expert in content policies, working on the Content Operations Team of the largest travel website in the world
- Make consistent decisions on high-risk content with a deep understanding of potential threats to traveller safety and impact on the website
- Recognize inefficiencies in existing processes and drive projects from the initial stage of quantifying the impact to ultimately implementing the solution
- Identify and analyze problems; distinguish between relevant and irrelevant factors
|
| 応募資格 |
【What they're looking for】
- Fluent in English and Japanese (JLPT1) or equivalent in order to liaise with Japanese clients
- 2 years of working experience in using Japanese will be ideal to liaise with Japanese clients and stakeholders
- University degree preferred
【Advantages】
- Proficiency with Travel Global Distribution Systems (GDS) will be an advantage
- Experience with relevant applications, including but not limited to: CRMs such as SalesForce or ZenDesk and Word Processing/Spreadsheet Applications (Microsoft Office, etc.) |