IT Helpdesk (1 year contract)（求人番号：54549）

- Provide application and operational support to ensure that client support expectations are met
through first and second level problem determination and resolution efforts.
- Respond to users’ concerns via telephone, e-mail, facsimile, or video conference promptly and
efficiently.
- Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and
User Info.
- Maintain reasonable discipline and decorum in the Help Desk area.
- Perform other functions or projects, which may be assigned by upper level.

[[MUST]]
- Male/Female 22-26 years old
- Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, Business Computer or related fields.
- Experience 1 - 2 years
- New graduated is welcome
- Experience in IT Support, Call Center, or the other related fields.
- Experience with Microsoft Operating Systems and IT Applications.

[[Advantage]]
- Experience in telephone support of external customers in resolving the specific the specific problems will be advantage.
- Strong abilities to analyze and prioritize issues for problem's resolution (Troubleshooting)
- Good understanding and appreciation of information technology
- Network & INFRA (Server related etc.) knowledge will be the advantage

Level 3 - Business Level

Japanese

- Training & Development working skill
- Health Insurance (Include spouse and child for permanent employee)
- Dental Treatment fee 3,000 baht/year (Additional form Social Security Fund)
- Accident Insurance
- Company trip and New Year party
- Customer site at upcountry allowance 100 baht. /day
- Yearly Health Check Up

As per work schedule

8.30 〜 17.30