Customer Relations Executive (Japanese Speaking)（求人番号：63309）

- Responsible for customer relationships after the sale process is complete.
- Develop customer relations strategy, improve tenant’s database to ensure customers are satisfied with company product and service.
- Build and maintain long-term relationships with tenants to ensure customer satisfaction and engagement.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Monitor lease to ensure all leased are renewed prior to lease expiration
- Negotiate renewal rental rate and close deal.
- Act as point of contact for complaints and escalate issues as appropriate
- Follow up any issues and keep tenants report of any progress to make sure all tenant problems have been resolved.
- Assist tenants for building handover and takeover.
- Work with marketing and engineering team to translate customer needs into technical design for product and service improvement.

- Male or Female, Age between 30-45 year old
- Bachelor's degree or Higher in MBA, Marketing, Business Administration or other related fields. (GPA > 3.00)
- Excellent communication in English (TOEIC 700)
- Good communication in Japanese (N1 or N2)
- At least 3 years working experiences in customer services or related fields.
- Pleasant personality and interpersonal skills, service minded and outgoing.
- Excellent presentation skill,
- Possess Leadership skill and Teamwork Oriented.
- Problem Solving and Critical Thinking Skills, Negotiate Skills
- Flexible, able to work outside office hours if required.

Level 3 - Business Level

Japanese,English

- Social security
- Group Insurance
- Provident Fund
- Bonus (Avg. 3 depend on performance, Pay on Dec, Mar)
- Annual leave
- Meal allowance
- Uniform
- Others

Saturday - Sunday

08.00 〜 17.00