| 仕事内容 |
[Main business]
Network and System support in Thailand and ASEAN countries
[Job summary]
- Support global customers regarding incident, inquiry and request issues
- Coordinate and be the contact point for global support teams in order to fulfill customer requirements
- Escalate and follow up issues/projects with all related parties by call and email
- Case management (create, follow up, close, etc) with ticket system
- Document and email translation (English -> Japanese, Japanese -> English)
[Remark]
- 24 hours shift (core time: 7:00-16:00, 8:00-17:00)
- Night shift: 1 week a month
- Working on weekend: 1-2 times a month (normally take holiday on weekend and public holiday)
- 1 year contract (Upon mutual agreement, it is also possible to transition to a full-time employee (depends on performance))
|
| 応募資格 |
【Must】
- Female or Male, Age 25-35 years old
- Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Business Administration, Business Computer, or related fields
- Required basic knowledge/usage on MS office, O365
- Good communication skill
- English and Japanese in business level (over TOIEC600 / JLPTN2)
【advantage】
- Experience with service desk business field will be advantage
- Experience with IT business field will be advantage
- Experience with Information Security business field will be an advantage
- Have basic knowledge and experience of Excel macro, Power Apps, Power Automate, Power BI |
| 福利厚生 |
- Social security fund
- Transportation fee
- Provident fund
- Training & Development working skill
- Health Insurance (Include spouse and child for permanent employee)
- Dental Treatment fee (3,000THB / year)
- Accident Insurance
- Cafeteria welfare 5,000 baht per year
- Marriage Welfare, Funeral Welfare, New born Welfare
- Yearly Health Check Up |
| 休日・休暇 |
- 24 hours shift (core time: 7:00-16:00, 8:00-17:00 / Depend on position, *No night shift over leader position)
[Shift schedule]
Morning: 07:30-16:30
Afternoon: 11:30-20:30
Night:20:00-08:00
Weekend Morning: 07:30-19:30
Weekend Night:19:30-07:30
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* Night shift: 1 week a month (Depend on position, No night shift over leader position)
* Working on weekend: 1-2 times a month (normally take holiday on weekend and public holiday) |