| 仕事内容 |
•Support global customers regarding incident, inquiry and request issues.
•Coordinate and be the contact point for global support teams in order to fulfill customer requirement.
•Escalate and follow up issues/projects with all related parties.
•Create, follow up, close ticket in system.
•English to Japanese translation and vice versa will be required in the operation from time to time.
•Perform tasks as assigned by supervisors.
•Be able to work in shift rotation, weekend and nightshift.
|
| 応募資格 |
[Must]
•Male or Female / 25-40 years old
•Bachelor's or Master's degree in Computer Engineering, Computer Science, Information Technology, Business Administration, Business Computer or related fields
•At least 3 years of working experience
•Required basic IT Knowledge, skill and literacy (Windows OS, PC, Network and any Cloud Service)
•Required basic Microsoft Office skill (Word, Excel, Power Point).
•Advantage: can use Japanese and English in business situation (means can discuss&Write&Read)
•ISMS(Information Security Management System)
•JLPT (Japanese Language Proficiency Test) N2+
[Advantage]
•Experience with service desk business field will be advantage
•Experience with IT business field will be advantage
•Experience with Information Security business field will be advantage
[Remark]
This position in contract 1 year |
| 福利厚生 |
- Transportation fee
- Provident fund
- Training & Development working skill
- Health Insurance (Include spouse and child for permanent employee)
- Dental Treatment fee (Additional form Social Security Fund)
- Accident Insurance
- Cafeteria welfare 5,000 baht per year
- Bonus pay on June & December (2 times Depend on performance and profit)
- Marriage Welfare, Funeral Welfare, New born Welfare
- Company trip and New Year party
- Yearly Health Check Up
- Shift allowance 50 baht for day shift , 150 baht for night shift |
| 休日・休暇 |
Irregular Shift
1, 7:00-16:00
2, 8:30-17:30
3, 11:00-20:00
4, 19:30-7:30 (night shift)
Night shift
①：Mon, Tue, Wed
②：The, Fri, Sat, Sun
*For night shift twice or third a month (Mon-Wed or Thu-Sun)
*If she/he working night shift, she/he take leave 2 days.
(For example: 1/11 night , 2/11 nigh , 3/11 night , 4/11 leave , 5/11 leave) |