仕事内容 |
-Be an expert in the various hardware/software offerings that Alliance provides and how they interact with laundry equipment.
- Assist customers and end users through various support channels, providing technical support on the installation, operation, or troubleshooting conforming to established policies and procedures.
- Voice suggestions/concerns regarding opportunities/issues that users experience with Alliance technology products
- Serves as primary intermediary between engineering teams and users regarding installation, function, and use of Alliance technology products
- Develops and maintains documentation.
- Continually searches for ways to improve processes or reduce costs
- Other duties as assigned.
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応募資格 |
- A four-year technical degree or a two-year technical degree with two years related experience, or four years related experience in a technical field is preferred.
- General knowledge of software systems and computer science concepts e.g., Google Sheets/Docs, Microsoft Windows, and Remote Connection Tools.
- Familiarity with Zendesk or other Ticketing systems
- Demonstrated experience with various software systems
- Strong written and verbal communication and interpersonal skills
- Excellent organizational skills
- Ability to communicate effectively and establish effective working relationships
- Strong service orientation and customer service skills
- Excellent ability to quickly understand new software abilities and concepts
- Japanese speaking N1 or N2 certificate
- Good in English
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