Plaza Lounge (Manageror or Senior Manager) （求人番号：70243）

1. Responding to credit card inquiries （Face to Face/Telephone）
　- Handling inquiries about lost cards, cards not working, overseas cash advances, and insurance attached to the card
2. Support the Plaza Lounge customers （Face to Face/Telephone）
　- Response to customer enquiry
　- Support mainly Japanese customers in the lounge area.
　- Introducing and making reservations for restaurants, hotels, spas, tours etc.
　- Support mainly Japanese customers, but sometimes support customers from China, Taiwan,
　- South Korea etc. in English.
3. Negotiate and create promotions for cardholders. (Inbound)
　- Consider promotion for cardholders, negotiate with merchants, write a blog, and add content to a website.
4. Preparation of benefit booklet.
5. Posting articles and updating information on the our web site)
　- Visit member stores and collect information. Create blog articles (in Japanese) and post them on website.
6. Data summary and analysis of lounge utilization and sales
　- Monthly data extraction, data summary, analysis, and report to the manager.
7. Creation and updating of postings in the Plaza Lounge

[Must]
- Bachelor ‘s degree or higher
- Japanese JLPT N1 (first choice) reading and writing required *An equivalent level at N2 2 is also possible
- English Business level
- At least 3-4 years of experience in customer service or marketing
- Good communication skills
- People who like to serve customers

[Advantage]
- Preferably have experience studying or working in Japan
- Experience in marketing is a plus

Level 3 - Business Level

English,Japanese

- Social Security
- Group insurance (IPD/OPD/Dental)
- Influenza vaccination
- Provident fund (3%)
- Annual health checkup (3,000THB (under 30yrs old /5,000THB (30yrs.old & above) 8,000THB (40yrs.old & above))
- Salary increase (1 time / year)
- Bonus (2times / year : 1-3 month (It depends on individual evaluation))
- Perfect Attendance (2,000THB)
- Language allowance (TOEIC over 850: 1,000THB per month / N1: 1,000THB per month)
- Travelling allowance (2,000THB)
- Telephone allowance (1,000THB)
- OT (Full payment / Working day 150%, Holiday work payment 150%, Holiday overtime 300%)
- Annual leave (8days / year)
- Thai massage
- Public training / Inhouse training
- Company activities (Team building, Outing, Birthday Party, Company CSR, End Year Party, Company Trip)
- New Year Gift for staff.

-Holidays: 2 days off per week
-Possibility to work on Saturday in the future (currently work only Monday-Friday)

9:30 〜 18:00